Cancellation & RETURN POLICIES

At Chalant Eye Spa & Vision Wellness we take the time to prepare for your scheduled appointment before your arrival. 

We are committed to providing you all with exceptional service. When a client cancels without giving enough notice, they prevent another client from being seen. 

Please give us 24 hours notice to notify us of any changes or cancellations. We understand that life's circumstances sometimes prevent you from keeping your appointments, but if 24-hour notification is not given, you will be charged the full amount of your scheduled service for the missed appointment. 

 While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or membership service.

Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.

 While our goal at Chalant Eye Spa & Vision Wellness is to make sure our product recommendations will work for you, sometimes your skin might not react as expected. I work with my clients to choose the best products based on their eyecare needs. If you have received a eye spa treatment from Chalant Eye Spa ,we welcome your slightly used product as a return if it did not work for you. You may choose another product or get a full refund in the form of credit. Cash back is not available. However, if you have not received a eye spa treatment from Chalant Eye Spa prior to purchasing a product, we are sorry to say that we cannot accept any returns (used or not) Same policy for Computer Glasses...no cash refunds, you can exchange for a new pair, as long as your returned pair is not worn. 

All online purchases are final. 

 All orders are shipped USPS Priority mail with tracking between 2-3 business days from shipping date within the United States. There is a flat fee $9.95 for up to two items and $13.75 for three items or more.  You will receive an email notification when your item(s) ship. International shipping is not available.